Terrible service delivery

Hi, I'm deeply disappointed with the poor and sad service received from new balance. I placed an order( Inv***) and paid on 15 May 2020. A friend if did the same and got her item within, sent it back to return the size and thereafter received her 2nd order, all this whilst I'm still awaiting any form of communication from new balance. Based on how she received 2 orders and stays not 5km away from me in Durban, it shows that this has nothing to do with the Covid virus but rather just your poor service delivery.

I now wish to have my money refunded and do not wish to deal with New Balance any further. You have easily taken money from a client and not produced anything neither kept me informed and it's been 19 days.