Terrible Service

I purchased 2 pairs of sneakers in December. These were in the men's section, but they were so small like kids shoes! I had to have them returned and boooooy! What a process, it's also so hard to get hold of the customer service line. The sneakers had a massive sale on and now New Balance refuses to send me bigger sizes and instead will refund my purchase as they say they don't do swaps with online purchases! Problem.is, the sneakers have now gone back up to the normal price. Is this my fault? How do.i break my boys hearts and tell them I can no longer afford the sneakers? I need that sale price added. I need something done. I have always thought of NB as an excellent brand but I am so so dissappear. I need this fixed. (Order #NBZA080246)