Terrible customer experience from New Balance

I have been incredibly disappointed with the service I have received from New Balance. In early December I purchased a pair of shoes for my husband for Christmas and after a week I was concerned that I had not received a tracking number or received the shoes according to the stated delivery times on their website. After a few calls back and forth I was told by the Call Centre that they were having troubles with the courier company and that I will receive my goods before Christmas. Once again this was far from the truth as Christmas passed by without even acknowledgement or communication about my order.

Towards the end of December, I sent communication to New Balance stating that I am sending a formal complaint and I want my matter to be escalated and I want my shoes; I quickly got a call from a consultant Zakiera who I had spoken to previously; stating that she has spoken to her managers and that the resolution will be the following: 1. Refund for the shoes purchased 2. And the shoes I had purchased would be sourced and sent to me.

I should have realised that these promises were just worthless as I received the refund and no further communication despite me following up numerous time.

I never wanted a refund, I wanted the pair of shoes that I purchased online that were available and now subsequently are not available... this is absolutely useless service and your website is flawed if it is showing goods for sale that are not actually available.

I would recommend to everyone to never use New Balance as they are useless and by the looks of the numerous complaints on this site, I believe they should really review the way they treat their customers considering they are trying to sell products to them.