TERRIBLE!

Absolutely terrible service! Whoever is doing their marketing is doing a great job but they literally cannot deliver on any of the shoes. Always the same generic response, no actual personal assistance. I ordered on the 23rd of November at 5:30/6am. One of the first to order. They then proceed to action a refund against my will. I said I want my shoes (a special Christmas present for my partner) not a refund. They tell me there is no more stock. I said that is impossible I was one of the first people to buy, and not even at a great discount I got like R200 off but I wanted the shoes in a particular size so badly that I paid and bought early. Surely I would be a priority order? You’re telling me no one else from the 23rd 6am onwards got these shoes??? Pathetic. I don’t care how you have ‘oversold’ your shoes — sort your **** out. I was one of the first orders. There is no way they were ‘oversold’ by the time I bought them on the 23rd of November. Further to the above, I went onto their website to reorder the shoes even if it was full retail price — it is still effing showing that the shoes are available. So do you have stock or not? What’s the story?

Anyway. Nonsense aside, I decided to give them another shot and buy into their latest ‘Festive Sale’ and found even better shoes for my partner. I was so grateful for this as they were an affordable price for me too, and I was so excited to finally have shoes ‘in stock’ in the correct size. So I hoped. I check my orders — still showing my refunded order as ‘processing’. Even after the money came off my account last night, I have received no order confirmation no email no anything. All I want is my f*#%ing shoes????? Don’t have sales like this if your website doesn’t work and you just take people’s money with no delivery. It is pathetic. I own about 10 new balances because I loved your products but I will never support you guys again. This service was next level pathetic. I have been emailing and have had no response too except a copy and paste of the terms and conditions and a ‘sorry for the inconvenience’ nonsense.

I want my shoes. I have paid for them about three times now after all?????