Returns policy is a ****

New Balance does not honour it’s refund/returns policy it’s as simple as that. Especially if you’ve made multiple purchases. I decided to keep one of the 3 pairs I’d purchased online. On returning pair 3 they accused me of returning a “non-new balance” item instead of shoes and harassed me with multiple collection visitors from their courier. I demanded they investigate the issue of **** goods being returned with their courier to which they promptly admitted the fault was on the courier side. Why they couldn’t do this investigation prior to pointing fingers at the customer is beyond me. Second ****- they’ve taken over a month to do a QC check on the shoes returned and have decided rather than give back the money that’s rightfully due, theyre just going to be con artists and say the shoes don’t pass the QC- an easy way out as smacks of big corporate being underhanded usual. You can’t keep a shoe for a month plus, lose it and then say it failed QC. How do I as a customer have any comfort in the QC process?? Where has this shoe been for the past month, especially if you admit that you lost it at some point?. Avoid the online store at all costs.