Poorest Customer Service EVER

I wish I could give less than 1 star! Myself and 2 friends all ordered similar items within a day of each other in terms of a promotion that New Balance were running. One order still hasn't arrived almost a month later. The other orders took over 3 weeks to arrive. Of those that arrived, the orders were incomplete! The expected dates of arrivals on orders are constantly being extended. No one has rep**** to any emails! The Twitter account gives generic responses and then doesn't reply further. Despite their pathetic excuse for an apology email to all customers that barely made sense and was riddled with spelling mistakes and the poorest of grammar, nothing is being done to settle countless customers who have lost money with no response. I genuinely have never experienced such poor customer service. I am so glad that Liverpool FC are no longer being supp**** by NB, because I would be embarrassed to wear that logo!