Pathetic and shocking service from New Balance Online Store South Africa

My order number is: ***.

In December last year, I bought two Liverpool soccer shirts from the South Africa online store, one was the current away kit (white colour) and the other was the six time European champions shirt (black colour) and I stipulated the delivery address. Due to the time of the year and public holidays, I did log a request to New Balance to let me know when delivery will take place, so I can confirm if I will be available at the address, if not, then I will confirm where to deliver to. They were never able to confirm delivery date, then I left on holiday, mailed them and said to deliver within a certain date range now in January, and specified the address. When I got back this week, I called on Monday, they said the stuff was delivered on 30/12/19 and was signed by a Mr. P, Naidoo. The agent I spoke to said he will follow up and get back to me, to date, I have not gotten any feedback.

I got back to the initial delivery address yesterday and my neighbour gave me my order, said they did come on the 30th and he signed for it. Firstly, I'm shocked that I did not get a phone call at least to ask if it's ok to leave with my neighbour. Secondly, when I opened the package, only the one shirt was there, the white away kit, not the other shirt I bought.

I have all the e-mails sent if you require them, this is absolutely pathetic service from New Balance, I want this resolved urgently and if you are unable to deliver the second shirt, I want a refund back.