Package still not delivered after 3 weeks!

I had placed an order on the New balance website on the 1st of February. The order was supposed to be delivered within 3 to 5 working days. It is still not delivered. It was supposed to be delivered by the 7th of Feb.

Upom tracking my order, I noticed that the package had not left Rustenburg since the 5th of Feb.I have been calling everyday to complain about this since 7 February. No one can help me. Everyone says that they will get feedback and I have not recieved proper feedback since.

I had to call DSV on my own every day to get an update since the 10th of Feb. Today they call be back to say the package is lost. New balance has not taken any responsibility for this.

I have been waiting since the 7th Of February for my package. After multiple calls for both DSV and Newbalace, no one will assist me. I have been back and forth with them for the last two weeks.

It is not my responsibility as a customer to liase with DSV when my package is not delivered.

When I had called New Balance Today, I have recieved the worst service from a guy named Mohan. He was rude and spoke to me like a child.

When I asked to speak to a manager he said I have to wait 3 to 4 working days for that. When I asked for a recording of our call, he said he can't help me, i should wait for the manager to call me and I must ask him. This is unacceptable.

I refuse to wait 3 to 4 working days for a manager to contact me after already waiting 2 weeks. This should have already been escalated to a manager! I want a manager to call me today!