No customer care service and Dawnwing not reliable!

I appreciate my delivery may be slightly delayed given lockdown, but when the package left CT on 6 May and I still don't have it (26 May) it is unacceptable! I can track the parcel to see it has been in JHB (where I live) for almost 2 weeks - yet has still not arrived to my door. The call centre for the couriers selected by NB does not work, I have tried 1000 times, and emailing info@dawnwing is like banging your head against a brick wall as no one replies. There is no contact number for New Balance, just a customer care email address, which claim they have "escalated" my matter, no one has called me, or tried to contact me to make delivery to explain what is going on. The very last time I will EVER buy NB product! I can't even cancel my order as no one replies or even appreciates the customer exists.