New Balance SA online are *******!!

My colleague and myself bought two pairs of New Balance online on Black Friday and she received her order the following week, but it's the new year and I still haven't received anything. They do not answer at the call centre number that they provide with your invoice, nor to the countless emails I've sent. Once I complained on their Facebook page, 4 people rep**** to me but till today I still haven't received any good feedback. I got a call last week Friday to ask of I've received my purchase and the woman on the call made it seem as though it's the tracking companies fault, yet they haven't even sent me a tracking number. At this point everybody is just ignoring my emails. I have no idea what to do anymore. They have taken my money (and I've even sent them the proof of payment) but I'm still sitting with no products and everybody keep saying that they escalating it to head office but nobody gets back to me. It's a new year already. Black Friday was in November last year. I'm at my wits end with New Balance South Africa!!