New Balance Online

I placed an order on 6 May and it's now 9 June and the item still hasn't arrived. I've tried contacting New Balance at least six times via email and Facebook but have not had a reply, except to say that the item was delivered. When I asked for proof of delivery as it wasn't delivered, the consultant apologised as he/she had made a mistake and it would be delivered soon - this was two weeks ago. Never again will I shop at New Balance online.