New Balance, Old Shenanigans, Poor Poor Poor!

On the 27th of June I purchased a soccer shirt for myself and a complete kit for my 5yr old son. As directed, I made immediate payment. My delivery was set to arrive within 10 days. I received notification from the courier company that my package would be with me by the 1st of July. What a pleasure. Or so I thought.

The 1st came and went. On the 6th of July I asked for an update. On the 7th of July I got told to give them 48hrs to give me feedback. 48hrs came and went. I sent another email on the 10th of July. No feedback. I emailed them again on the 13th of July. No reply. During this period I contacted their designated courier company and they confirmed the package was lost.

New Balance finally rep**** on the 21st of July telling me they will find out if they can source replacement stock. I then rep**** saying I am actually upset with the entire process and how the matter was handled and would prefer a refund. I got told it would take 48hrs (getting tired of this 2 day process) to process then up to 10 days to reflect in my account.

Wow! The poorest customer care ever! At no point in time did they take the initiative to contact me. At no point in time did they offer to get me replacement goods while trying to find my initial purchase. At no point in time did they even attempt to compensate me with some sort of act of kindness in the form of even a sticker for crying out loud! Now they just say, thanks for coming and ****** off, we'll refund you when we are good and ready to.

I urge every online shopper to avoid New Balance at all costs! A discredit to what from afar appears to be a reputable brand