NEW BALANCE KUILSIVER BRANCH PATHETIC SERVICE

Kuil river Access Park bad bad pathetic service.I bought sneakers from the sample sneakers on Friday 31/01/2025,today is tuesday 05/02/2025 to return it because its a bit tight on my toes only to be told i cannot return it but on the slip it clearly says items can be returned within 7 days of purchase. I did not expect this kind of service from NEW BALANCE.now i a sitting with a sneaker i cannot wear because they cannot take it.if they told me on friday that they do not take returns on sample sneakers i would have fitted it in the shop but no one told me that.I WILL NEVER EVER BUY FROM NEW BALANCE AGAIN!!!