NEW BALANCE is the worst in almost everything

actually fact this is a -10 star. I thought my recent experience with decofurn was bad. but NB south Africa makes them look like the benchmark.

at every touch point they either have no service , etiquette or just filled with lies. their website apart from being the most unfriendly site, is littered with false info. as an eg. upon purchasing they say they deliver during covid and we can return and the collect within 10 days. but when completing a return they say can only be done post lockdown. only reason I bought online form them was because I took the chance if something is not right we can return it. they do not allow yo to return at a store? what BS is this. no number of their headoffice or complaints number is available. they did not deliver on the date promised, a week later. it did not come with all the items. no one response to your mails or tickets logged nor do they answer their contact numbers that do work.

unbelievable. a new benchmark for worst customer experience...worldwide. wish craig bowen takes a keen interest in his company. but if he does not have the necessary structures to receive customer complaints, it shows that maybe they just don't care. well it will be another one of the US companies here failing cos they don't pay attention to our market needs.

and I was probably their most loyal customer