New Balance - Incorrect Item received

If I could I would give New Balance a negative review due to the fact they don't want to adapt to the client demand on the mistake they have made. I order a TC 560 bat from them in May 2020 and the incorrect item were delivered from them to my house. Now its been almost a month and the only solution they can do is a refund of my money 10 to 14 day after collecting the item they have send me wrongly. I have explained to their support team I want an exchange of good. I will give them the wrong bat for the correct one due to the cause it was there mistake due to a bar-code error on the bat. But they don't want to do that. So probably 40 day later I will have my money back but no bat to use. So I'm very annoyed at this moment. Really very poor service from an establish brand!!!