New Balance : Customer Service Failure

I ordered two football shirts online on the 14th of January 2020 post a number of e mail adverts i had received from New Balance . I received the order on Tuesday 21st January after a problem with the delivery the previous day despite the correct address. Upon my son opening the parcel in my presence it was noted to my disbelief : 1) Only 1 shirt was in the parcel 2) The shirt in the parcel was the wrong size In other words one shirt missing and the one delivered the wrong size . I mailed the customer care e mail the same evening and explained what had transpired . I received a response the following morning with a very flimsy apology . I was asked to provide the packing slip , i did so the same day . Yesterday i asked that this situation be rectified , again after a request from the customer services person that i log a return for the wrong size shirt . I explained that the error lay with them therefore having paid for my order i expected to receive it and requested feedback by 17.00 yesterday . To this point i have heard nothing further . I have ordered a number of products from their competition and have never had a single issue . Clearly New Balance has no idea on what service is and in these economic and competitive times it astounds me .