NB = *******! I want my full refund! Today!!!

If only I could provide no stars for the service received from New Balance. I WANT A FULL REFUND!

Completely disgusted with the service received from New Balance! I purchased a pair of shoes yesterday, using the online platform. The money was deducted from my account however, the site said that the payment was declined. I received no communication from NB to state what had happened, even after I emailed them. They continued to email me marketing content (and yes, I know that there is a subscription list and everyone on that list gets the email) but how is it possible that more than 24 hours later, I still have no communication with regards to my order number. They are probably keeping the money - what extremely poor and unprofessional service from a supposedly reputable company!

Today I struggled to find a contact number for their customer services, simply because their website does not allow you to access or even see their contact number. I called just after 9am today, Sisa (who is not helpful at all) puts me through to the online department, only for me to be told by a robot that there are no agents available.

I called the number: 021 - *** 4 times after that, and no answer. By the 5th time, Sisa takes my details (after I told her to take them down) so that I can get a callback from NB... Waiting in anticipation to hear from them.

To be frank, it is quite sad that as a customer (and I have been a fan of NB for a long time now, and purchases many NB products), I have to go through extreme ends simply to get someone to call me back.

I am aggravated by the service! I WANT A FULL REFUND!