NB Pathetic, do not deal with them.

Customer service, what service? On 25-06-22 I submitted a NB support ticket from their website about the quality of the NB running shoes ME420EG1 that I had purchased. Included were photographs from all angles of the shoes as well as a copy of the purchase document. On 25-06-22 I received a email stating that a service request has been created (517497) and that an agent would contact me. On the 28-06-22 I received an email from Aqeelah Erasmus asking me to complete a 10 point questionnaire. On 28-06-22 I did to the best of my ability complete the questionnaire. In that I also referred to the ticket number, photographs of the shoes as well as the purchase document that I had already submitted. On 01-07-22 I received another email from the same lady asking me for an order number so that she can escalate the issue. On 01-07-22 I sent her an email with a string of question marks. ???? On 04-07-22 I received another email from the same lady, again asking me for an order number. On 04-07-22 I again sent her an email again asking what order number and stating that I had purchased the shoes and now have a query, so what order number and can my product query please be attended too. On 13-07-22 I sent an email asking "so what has transpired since the 04-07-22? On 29-07-22 I again queried as to the status of my query. On 29-07-22 I received another email from the same lady stating that she had previously asked for an order number. On 29-07-22 I answered her email stating that on 04-07-22 I had asked her "what order number" and also that I am a private user who has a problem with their product and that I had sent photos as well as purchase document. On 01-08-22 she sent me an email with the procedure to follow. In that it stated that I must take the shoes back to the store where they were purchases where the store manager would examine them and make a decision. On 01-08-22 I sent an email asking if NB expected me to do a 560km round trip to take back shoes when NB head office already had all the information. On 01-08-22 she sent another email stating that they have no record of the purchase as retail and ecommerce are two different business units and inspection has to be at store of purchase. They cannot assist. On 01-08-22 I sent email stating that "you people lie as photographs of shoes and purchase document were submitted. I advised that I would place this problem on Hello Peter and by word of mouth advise everybody that I possibly can, not to deal with this company. I have never heard another word from them. Stay away from NB, ****** useless.