LATE DELIVERY ON ONLINE ORDER

Absolutely gutted by the poor service and the way sale administration is run in what we perceive to be a recognized brand that takes pride not only in their products but there corporate culture as well. I placed an order on the 18 December 2019 and was advised that delivery during promotional periods would take up to 10 working days. Today is the 6th January 2020 and I'm yet to receive my order. I've only recently reviewed the feedback from previous customers and noticed that this isnt a once off incident and happens with many customers. My appeal to New Balance is to firstly please deliver my order and secondly look at ways to improve your online services. A recognized brand such as NB shouldn't be as average as this.