Incorrect product delivered - but corrected

Well done New Balance South Africa. I ordered two shirts during the 50% off sale on Liverpool product, only to receive an incorrect item (error is understandable during these times when pushing out backlogged orders, so I wanted to make contact via support before taking things further). Unfortunately the support desk didnt help out and closed my case without even reading it therefore I had to resort to reopening the case, as well as messaging the New Balance facebook page admins about my frustrations.

Today, not even a complete 3 working days after receiving the incorrect product, a delivery of my correct order took place and arrangements made to collect the other order from us so that it can be delivered to the rightful owner. I am not sure if this was due to the support cases logged or if they picked up on the error internally and actioned accordingly.

Besides the unfortunate support from the customer care where they closed my case without actually reading why I had logged it, the turn around to resolve this was fantastic, especially in the current situation most retailers find themselves in. Well done to your teams involved