Great product, terrible service delivery

I love New Balance. Have been wearing their products for years. Quality. The problem is the service provision under the New Balance banner serving online customers in South Africa. Utterly ***********. I have not received delivery of an order that was placed more than 2 months ago. They dont reply to support tickets submitted. They reply to facebook messages only multiple days later and then make empty promises on when things will be delivered. Utterly useless. Busy dragging the name of a great brand through the mud because of incompetence. Such a shame.