FRUSTRATED CUSTOMER

I had it up to here with New Balance. I'm so annoyed with the service that I've been receiving.

I placed an order 24th November 2018, utilising the Black Friday special. I bought to pairs of shoes. Delivery was supposed to take place in 3-4 days. After a week, I called in and was told that they over sold stock that they did not have as their online system failed to reflect how much stock was actually available. They were unable to give me an indication as to when the order would be filled.

FINALLY my order was delivered (5 December 2018), only to open the box to find ONE PAIR of the two pairs that I ordered. I called in, was told that the do not yet have the other pair in stock. Either way, I told them to cancel the order as the pair received didn't fit. Tell me why I had to phone in to enquire about a pair of shoes that were not delivered? Why could I not be informed? Surely you knew you didn't have the stock to completely fill the order? The next few weeks have been the WORST. I called in every other day to enquire about when the package would be collected, emailed back and forth with various people. Had to make countless provisions to stay home as no exact days could be given as to when the parcel would be collected. I spent so much time and money trying to contact NB to find out when everything will be sorted. Tell me why a customer has to call in every other day to find out what's happening with their order when you guys know that something is wrong? I've never experienced such horrible service with any other online shop.

And it doesn't even end there. I'm currently waiting for my refund. The parcel was collected 2nd January if I'm not mistaken. STILL didn't get any refund. And once again I have to call in every other day to find out what's happening. A call centre agent called me on Friday (18 Jan), to inform me that something is wrong with my banking details and that I had to send it in. I do that. STILL NO MONEY. I called in a few days ago, and all I was told is that the refund keeps failing, they're uncertain as to when the problem will be fixed. Today is 8 February 2019, and I'm STILL waiting for y refund. This is absolutely ridiculous. Why do I have to wait so damn long? For my money? I've been patient up until now, now I'm just ****ED.