From 9th May to 16 June in order to return the wrong size trainer.

My husband ordered a pair of New Balance soft foam trainers online on the 9th May 2020. They got delivered on the 25th May 2020, and unfortunately, we learned that the shoe size was wrong. My husband ordered the wrong size, thinking that New Balance uses US sizes.

My husband immediately contacted New Balance and asked for recollection of the shoe and was told it would be collected on the 1st June 2020. On the 4th June, he enquired about collection and was told collection will only happen on the 16th June, and thereafter, a refund, that will take 7-10 working days would be issued thereafter.

Consider that we ordered this shoe on the 9th May, delivered on 25th May, told it would be collected on the 1st June, and then later told collection is on the 16th June, and thereafter, a refund would take 7-10 working days from the collection date. That's over a month and well into a two month period just to return a wrong size shoe.

That's ridiculous guys! New Balance shops are open. We live right next to one at the Mall of Africa. The system doesn't work! It's 2020 now! There's gotta be a better system. This trainer was a gift to me. Can we just return the shoe and get an immediate refund. If I have to go on these current timelines, 10 working days from the 16th June is well into July.

That's ludicrous. Can someone please come up with better solutions to this problem!! I can even deliver to your warehouse, but these timelines are ridiculous!