DOnt buy new balance. WORST AFTER SALES. 6 months and they dont reply

Where to start with this story. Just gonna keep it to point form.

1. Bought a pair of tekkies in october 2020 2. size didnt fit well (after 2 purchases of the same one) 3. decided to return it and try another design 4. booked the return 5. they said they will collect. 6. I thought they collected. 7. they didnt collect. 8. didnt contact me or email me that they tried to connect. 9. my domestic put it away and i didnt know 10. a month ago i saw them. shocked and upset. 11. i emailed new balance. no reply. 12. called about 10 times. no answer. 13. called a store and got a store managers email address. Emailed him to try and assist or put me in touch with someone. No reply. 14. Decided to re log it the return. 15. Finally got an email from someone. 16. explained the situation. they said they cant but will get management involved. 17. management said they cannot exchange. They said they sent an email to me in october. I didnt receive it. They sent a snap shot of it. All it said was they will collect. 18. NO email to say they attemped to collect and couldnt. THey didnt sms like other professional companies. Normally when they try to contact you. they should call again or send an sms or email. THis is what i told the managment. They havent rep**** again to me. I sent 3 reminder emails. No reply. So it just shows the service levels of this brand.