Do not trust this company 1/2 order not delivered

Been trying to follow up on why New Balance did not deliver 2 products from my order which is R600 worth of stock. I have been promised that feedback would be given once they have spoken to Warehouse and still I have heard nothing. In fact they have even blocked my email address from sending them emails which is absolutely shocking. I have had to open another ticket which yet again no response. I will never ever buy anything from New Balance again this is absolutely shocking.