Defective Liverpool Shirts

I am disappointed and disgusted at the level of service I have received both both an online and instore complaint that I have made. I have 5 Liverpool shirts that I have received as gifts and was unable to retain a receipt for the items. All of the 5 Shirts are defective in terms of the print peeling off. The items are of such poor quality. I have emailed the Head Office who has informed me that i will need to take the shirts back to the store where it has been purchased with the receipt. I did explain that I have not retained the receipts as the items were gifts purchased. I have been to the store and was told by the manager in charge that there was nothing that can be done. I have been back and forth with this query since 2 weeks ago. This is ridiculous being a long standing customer for years. I do not want a refund on the items however i would like an exchange for them as they are collectors items. I would like for someone to contact me regarding this as I am very upset.