Avoid New Balance at all costs

Be extremely cautious before buying from New Balance online. It took several calls each day for three weeks for them to admit that they had received my payment and to finally dispatch the shoes to me. Unfortunately they unanimously decided to change the sizes of the shoes so they didn't fit when they finally arrived. I've now been trying for over a week to return the shoes. Sadly they will not respond either to emails or telephone calls. And you cannot exchange online purchases at a store. My advice therefore is to avoid purchasing from them at all costs My next step is to attempt to get joy through the consumer protection board