ATROCIOUS SERVICE BY NEW BALANCE

The service received by New Balance is ATROCIOUS to say the least.

Firstly, I was sent the wrong size and now I have to wait on my refund. The turn around time for refunds are pathetic. I understand that quality checks takes two days, but seriously two days on a brand new unused product sent back in the exact way it was received???

Secondly, how can a refund be listed on the refund list and be in process yet days later the funds have still not been paid out???

How does a simple refund take 2 to 10 days excluding the 2 days quality check.

To make matters worse there is no form of update via email or sms unless one does a follow up and actually call in.

Highly disappointed.

And to make matters worse it seems as though New Balance does not show any interest in improving their customer servise based on all the conplaints.