No reponse/delivery from NAP

We had our photoshoot on 27 March and paid for the shoot immediately. As per their request we gave them at least 5 woring days for production. We had the viewing of the photos on 11 April, 8 working days after the photoshoot. We discussed that I needed some time to choose the 30 photos and canvass included in the package. They send the photos, watermarked in pdf format.<br> <br> On 20 April I placed my order for 30 photos and a canvass. On 22 April I received an email saying they will notify me when my order is ready. On 4 May I tried to phone them, but there was no answer, so I send out another email asking when I can collect my photos and canvass. There was no response. On 11 May I tried to phone them twice and left messages on their answering machine. I also send out another email asking when I can collect my photos and canvass. There was no response. On 12 May I did the same, left another message and send another email, still no response<br> <br> All they had to do was have an A3 canvasss printed and burn my photos onto DVD. This task has taken them 3 weeks after they ensured me it would only take 5 wotking days. As a result I missed the deadline I needed the photos for and still nothing<br>