please cancel this line

Hi,

I had a month to month fiber contract with New Age from last year, around November i experienced issues with the connectivity, However in November 2023, there was a disruption in our wifi supply and communication between them and us was so bad, they would not answer phone calls and we were given ETA between 24- 72 hours. Those lapsed and no update was given to us. We decided to stop using their service as the whole of December there was no wifi and no communication... the internet was not working and had to purchase prepaid data which is so expensive while I am paying for a service. I have requested for the service to be cancelled via one of the consultant. I was advised to send an email to *** and the email address doesn't work at all.

I was advised to pay 799 and New Age Connect will credit the month of January and February and the line will be deactivated and the like will be cancelled. Could you please deactivate this line with immediate effect as I need to activate this line with another service provider. ID#***