Appalling service

my issue is the lack of communication...

the outage started yesterday and we made them aware of it... their feedback, after investigating the matter, was that ETA for this to be resolved is 24hrs... 24hrs have since passed and there has been no feedback whatsoever, as busy as my day was at the office, i reached out to see if there is any update, and i have not received any response...tried to call but no answer

the service is absolutely appaling and we are being treated as if they are doing us a favour for a service we pay for... on top of that we will be expected to pay the full amount for a service that we are not using for the whole month because of the constant outages