Are they even still a business? Nevetec.co.za

They should be called Neve Answer Queries. I'm cautiously giving them 2 stars on the basis that they might still answer my emails or return my phone calls, but I honestly suspect at this stage that they might be about to fold / a **** business. They told me the process would take no longer than four months, but it's been five. I emailed them for an update on the 4th of December and they never responded. This is the second time they haven't responded, and they've never returned a phone call. I would think twice about using them for anything crucial. Recommended by a friend. Driving out tomorrow to see if their offices are even still there. There should be a category for "****" on this site.