IL
Ivana L

1 reviews | Active since Nov 2019

20 Dec 2019, 05:43

Never@home

If I could give a zero right now I would. I spoke to reception about not calling me out in front of other guest as I can afford to stay at Never@home and have stayed here before and paid for my stay...I gave them my credit card and said I'm deciding if I still wanted to stay here as there are clear double standards with them asking the South Africans in front of other guest when they Are going to pay for their next stay when they weren't asking any foreign guest the same questions which has been similar before as they insisted SA citizens paid in full before staying while foreign guest admitted they could pay when they checked out. I had staff ask me to show them proof of payment before me staying even though I paid in full on booking.com...I showed bank statements before being allowed up to my bedroom. I left my bank card with a staff member strictly stating "please do not have conversations about extending my stay with me in front of guest (as they did so with another South African occupant) I said to them I was thinking of extending my stay from the 25th of December to the end of December. I then got a message attached to my card which I wish I could upload stating "left her bank card of fear of spending all her her money before she extended" instead of what was in fact spoken about which was keep my card as proof that I will pay for the rest of the month." disgusted as I've been a regular and let **** slide before but enough is enough this place is getting away with too much.

0
Replies (0)