Complained directly and they promised to look into this but now refuse to even answer the phone

the purpose of this communication is to express my deep dissatisfaction and frustration with the furniture purchased from your company. I had the displeasure of speaking to Amatula (sic) earlier, and in accordance with her instructions, I am now addressing this matter with you directly as I believe it is your company's responsibility to rectify the situation promptly. I did try to rectify this with Takealot but they insist that they can only help within the 6 months limited warranty you provided. Takealot told me I had to go research your company details myself, which I duly did. Allow me to outline the details of my complaint. In August 2021, I purchased the Hazlo Monterrei 4-Piece Outdoor Living Wicker Patio Sofa Set from Takealot, which was supp**** by Nevenoe, as evidenced by the attached screenshot of the order. It is essential to note that I acquired two sets of this furniture on the 7th of August 2021, as indicated in the attached documents. I am currently in the process of obtaining the invoice from Takealot and will forward it to you as soon as it is made available to me. However, I have attached the email order confirmation for your reference. The furniture was delivered on the 10th of August 2021. Upon examination of the attached photographs, you will observe the extensive deterioration and damage to the furniture. It is disheartening to witness such decay in less than two years of use, especially considering that the pieces are placed under a covered patio. This level of degradation strongly suggests that the furniture will not withstand another year of use. In light of these circumstances, I am left with no choice but to request a full refund for this furniture. The poor quality and durability of the product render it unfit for its intended purpose. Although I understand the limited six-month warranty, it is evident that the furniture fails to meet even the most basic expectations in terms of longevity and performance. I kindly request that you promptly inform me of your intentions to refund the full amount and provide a clear timeline for the collection of the furniture. I expect your immediate attention to this matter, as a delay would only exacerbate my dissatisfaction and further erode any confidence I may have had in your company. I sincerely hope that you will handle this complaint with the urgency and professionalism it deserves. I eagerly await your assistance in resolving this matter to my satisfaction. Failure to address this issue adequately will leave me with no choice but to explore alternative avenues for pursuing my rights as a consumer.