NV
Nadine V

1 reviews | Active since May 2019

24 Mar 2021, 13:40

WOULD NOT RECOMMEND

<div>THE WORST SERVICE!!!!! If knowing what we know now we would've never gone with this prepaid meter company. We have been trying to get POP's from them to see that the body corps are receiving payment and after asking Bone to give me a call back twice and ***** promising we would have feedback in 5min this morning at 9am we still did not. Why do people need to scream and phone a million times before anything gets done. My call was ignore 4 times at the Gauteng branch and only after I phone the Durban branch did they answer the first time. This is ridiculous service. You would expect the companies who have branches open still to treat clients proficiently, not at Netvendor Gauteng it seems. This would not have been needed to be escalated to management should you just make sure you get your job done</div>

0
Replies (2)
Netvendor
Netvendor's reply24 Mar 2021, 13:55
Official
Good Afternoon Nadine.  We apologize for any inconvenience caused. We are currently resolving the issue at hand. If you have any further queries, please contact our Help Desk and we will assist you where possible. Regards The netVendor Team
NV
Nadine V's update25 Mar 2021, 13:57
Reviewer Update
The issue might have been "resolved" only to find out that our payment was paid to a different unit in the same estate we own a unit in. This after the documents were resent after the first payment. So 2x payments have now not come to us.