Worst App Ever!

Worst App developed. Feels like a **** because the conversion rate is unclear, yet electricity is expensive. Updates are rolled at weird times such as 2am and 10am which is relatively unreasonable because I'm either sleeping or working at this time. Meter number is unclear so much so that when the app crashed and I was sitting without Electricity, I tried to buy via Nedbank and Nedbank stated that the meter number the app gave me, did not exist. Make it make sense, please? I use more than R800 on electricity per month and it's a one bedroom apartment with all appliances switched off at night. E commerce fee and some other service fees are deducted and we don't know why. The app is inaccessible purely because it's an app. What about someone who does not have access to a phone or electronic device? What about people who may not be able to use electronic devices because of disibiliities? This is a **** of an app and I am moving out soon because of it - Balwin properties should reevaluate their partnership with this mess of an app! We don't want any app improvements or Netvendor meetings, we want actual meters.