Unfair Charges and Poor Customer Service

I recently experienced an incredibly frustrating and unjust encounter with NetVendor, and I feel compelled to warn others about their shady practices and poor customer service.

Firstly, let's talk about the exorbitant bill I received from them – a whopping R8005, compared to my usual monthly usage of around R2500. Despite multiple attempts to contact them, it took an excruciating three weeks to receive any sort of response, and when I finally did, it was nothing short of disappointing. The statement provided offered little clarity or explanation, leaving me in the dark about why my bill had skyrocketed to such an absurd amount.

The most egregious aspect of this ordeal was the unjustified charge of R1500 for a period when I was away on holiday in January. During that time, my residence was totally vacant, with the exception of keeping the fridge running. Yet, somehow, NetVendor saw fit to slap me with an exorbitant fee for power consumption when I wasn't even present to utilize it. It's beyond comprehension.

Adding insult to injury, upon returning from my vacation, I found that my power had already been cut off for several days due to their outrageous billing. It's utterly unacceptable to be penalized and inconvenienced in such a manner, especially when I've been wrongly charged in the first place.

To make matters worse, attempting to seek clarification from NetVendor has been an to. There's no avenue to confirm the accuracy of their readings, and when I voiced my grievances to the Estate manager, it fell on deaf ears. It's abundantly clear that customer satisfaction and rectifying genuine concerns are low priorities for them.

In light of this nightmarish experience, I strongly advise anyone considering moving to a Baldwin property to think twice. NetVendor operates unfairly, preying on unsuspecting customers and providing poor service. Once my contract expires, I'll be moving, and I urge others to stay away. Save yourself the headache and massive unfair bills at all costs.