JM
Jp M
1 reviews | Active since Apr 2024
14 Jan 2025, 16:34
Poor poor service.
I want them to see that they are giving customers hasels im siting without my power now from the weekend. Ife tried using the banking app even the netvendor app is not working im getting frustrated because I've tried 4 different banks the banking apps and same error. I've used the net vendor app to no avail only to get a error can someone please get in touch coz it's 5 days now without power now
Helpful (0)
Replies (4)0
Replies (4)
Netvendor's replyOfficial
14 Jan 2025, 16:51Good day JP. Thank you for your review. Unfortunately netVendor is not your main service provider but we have escalated your request and concerns to your service provider and they will be handling your query going forward. They are aware of it and they will be assisting you. If you have any additional queries or concerns you may contact them on *** or contact their help centre on +***2. Kind regards the netVendor Team
Netvendor's reply14 Jan 2025, 16:51
Official
Good day JP. Thank you for your review. Unfortunately netVendor is not your main service provider but we have escalated your request and concerns to your service provider and they will be handling your query going forward. They are aware of it and they will be assisting you. If you have any additional queries or concerns you may contact them on *** or contact their help centre on +***2. Kind regards the netVendor Team
Netvendor's replyOfficial
15 Jan 2025, 07:56Good day JP. The service provider you are with makes use of our CRM system as well as the app that we provide with the use our the software to manage clients and therefore payments are processed via the netVendor system. Your service provider handles all support and queries in regards to their clients and this does not go via our support centre but through their own support centre. They will be able to explain all the items you have raised and they are aware of it as we have logged it with them. Kind regards
Netvendor's reply15 Jan 2025, 07:56
Official
Good day JP. The service provider you are with makes use of our CRM system as well as the app that we provide with the use our the software to manage clients and therefore payments are processed via the netVendor system. Your service provider handles all support and queries in regards to their clients and this does not go via our support centre but through their own support centre. They will be able to explain all the items you have raised and they are aware of it as we have logged it with them. Kind regards
JM
Jp M's updateReviewer Update
15 Jan 2025, 08:12But my service provider said they wil log the query with you guys net vendor and the problem is from your side. So now I'm siting without power now for 6 days as it's becoming a yo-yo problem of he said she said it's his fault no it's your fault and there is no solution to the problem as to why I'm not able to buy via your app or a banking app. I already had to throw away the whole months meat as it went down.
JM
Jp M's update15 Jan 2025, 08:12
Reviewer Update
But my service provider said they wil log the query with you guys net vendor and the problem is from your side. So now I'm siting without power now for 6 days as it's becoming a yo-yo problem of he said she said it's his fault no it's your fault and there is no solution to the problem as to why I'm not able to buy via your app or a banking app. I already had to throw away the whole months meat as it went down.
Netvendor's replyOfficial
15 Jan 2025, 08:28Good day. Thank you for your message. Due to multiple purchase failures via the "Debit My Account" service within a six-month period, this option has been restricted for use for your user which is security measure implemented on the system. However, you can still proceed with your purchase using alternative methods. You can make a payment through an EFT (Electronic Funds Transfer) or use another linked third-party provider via your banking app. Additionally, the credit card payment option is also available on the mobi app. Kind regards
Netvendor's reply15 Jan 2025, 08:28
Official
Good day. Thank you for your message. Due to multiple purchase failures via the "Debit My Account" service within a six-month period, this option has been restricted for use for your user which is security measure implemented on the system. However, you can still proceed with your purchase using alternative methods. You can make a payment through an EFT (Electronic Funds Transfer) or use another linked third-party provider via your banking app. Additionally, the credit card payment option is also available on the mobi app. Kind regards