Poor customer service

This electricity management company has the worst customer service management. I have dealt with them for the last two years as i am based at the hunstman estate in somerset West. - The phone calls always have poor quality, Horrible sound, irritating background noise. I wonder if their staff members work from home, but at times you hear babies cry in the background, kitchen sound or music...They remind me of government sector. Whoever is the COO should resign with immediate effect