Pathetic Service

I am very disappointed with NetVendor and their pathetic service. Firstly their process of purchasing electricity had changed and we were not informed. When we purchase electricity be it via the portal or banking app we are advised to wait a period of 5 days. When you email or WhatsApp for assistance the agents do not assist, instead we get told to wait 5 days. The contact centre closes at 8pm and we get told the relevant department that process funds closes earlier. Currently I'm sitting without electricity because we're told we have to wait 5 days for funds to be processed for previous purchases that were made even though the funds have gone off my account. It's very unfair on us, and when you ask to speak to managers they respond at 8 that details were given and the Team leader will be in contact with us. We will ensure our body corporate terminates their services because every month it's a constant fight which is time consuming. If we don't fight then we don't get any assistance.