Pathetic !!

<p>On Thursday the 28th of July I purchased an electricity voucher from Netvendor via EFT. I received an SMS with my token but soon discovered that it does not work. I tried to call Netvendor at 19:10 with no luck whatsoever. I then sent a mail stating my issue and a consultant (Darren) called me. After speaking to him for more than 20 minutes we could still not resolve the problem. He ensured me that he will ask Bianca Mattheus to give me a call the next day. Bianca sent me a mail on Friday requesting my meter number or property where I stay. I sent this to her at 09:06 on Friday. After not hearing anything from Bianca I called Netvendor yesterday (Monday) to get feedback on the issue. I spoke to Darren AGAIN. He sent me a token to use in order to establish ghat the problem was.. at this time I was at the shop and could not use the token BUT informed him that I will be home in the next 20 - 30 minutes and I will return his call to provide feedback. I tried to call him twice on at around 18:04 with no luck whatsoever.</p> <p> </p> <p>So a complaint that I logged on Thursday has not been resolved and it is Tuesday. Pathetic to say the least. I am livid ! </p>