RR
Rodney R
1 reviews | Active since Aug 2018
27 Feb 2024, 14:51
Netvendor useless
What an useless company to deal with . I'm the landlord . Chris Pillay was fantastic but apparently left under mysterious circumstances . He ordered my meter & Nondumiso delivered the meter to me after Chris left . Day of the installation on the 7th February 2024 nobody could get the meter to switch on my electricity to my Flat . All the callcentre agents were useless except for one lady by the name of Tricia Mchunu . She got it switched on by resetting the meter. I purchased R50 but the meter keep on flashing . Eventually I spoke to Tricia Mchunu again & she told me to purchase another R100 because it might have a minimum units default . After purchasing the R100 the meter stopped flashing . No other agent could explain that to me . Reported the the matter to Bianca in marketing & Nondumiso in sales . So far nobody has come back to me . Today I receive my statement & only the R100 is reflected & not the R50 purchased . Phoned callcentre again & told that the R50 will only be reflected when the bank pays netvendor . The R50 was deducted off my bank account on the 8th February 2024 . The statement received reflects all the purchases till the 26th February 2024 . How useless can you get . I regret purchasing a Prepaid meter through Netvendor . Callcentre agents are not clued up to do their job except for Tricia Mchunu
Helpful (0)
Replies (3)0
Replies (3)
Netvendor's replyOfficial
28 Feb 2024, 10:49Good morning Rodney. We do apologize for the inconvenience you have experienced. Our team has made contact with you in regards to the outstanding funds and the issue is in the process of being resolved. We will ensure communication is sent to you as soon as they payment is made with the outstanding funds. The issue in regards to the helpdesk has been escalated to the management team and will be investigated and addressed accordingly. We appreciate your patience in this matter. Kind regards The netVendor Team
Best regards,
Netvendor's reply28 Feb 2024, 10:49
Official
Good morning Rodney. We do apologize for the inconvenience you have experienced. Our team has made contact with you in regards to the outstanding funds and the issue is in the process of being resolved. We will ensure communication is sent to you as soon as they payment is made with the outstanding funds. The issue in regards to the helpdesk has been escalated to the management team and will be investigated and addressed accordingly. We appreciate your patience in this matter. Kind regards The netVendor Team
Best regards,
RR
Rodney R's updateReviewer Update
01 Mar 2024, 14:16Hi . This issue was sorted out by Bianca . Received new statement & amount of R47.13 was paid on Thursday .
Only issue outstanding is the issue of callcentre staff not knowing what's going on .
No care attitude except Tricia. Need training on systems & customer care . Thanks
Only issue outstanding is the issue of callcentre staff not knowing what's going on .
No care attitude except Tricia. Need training on systems & customer care . Thanks
RR
Rodney R's update01 Mar 2024, 14:16
Reviewer Update
Hi . This issue was sorted out by Bianca . Received new statement & amount of R47.13 was paid on Thursday .
Only issue outstanding is the issue of callcentre staff not knowing what's going on .
No care attitude except Tricia. Need training on systems & customer care . Thanks
Only issue outstanding is the issue of callcentre staff not knowing what's going on .
No care attitude except Tricia. Need training on systems & customer care . Thanks
Netvendor's replyOfficial
01 Mar 2024, 14:17Good afternoon Rodney, thank you for your update and we are happy that your remittance issue was resolved. Kind Regards The netVendor Team
Best regards,
Netvendor's reply01 Mar 2024, 14:17
Official
Good afternoon Rodney, thank you for your update and we are happy that your remittance issue was resolved. Kind Regards The netVendor Team
Best regards,