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1 reviews | Active since Mar 2016

19 Feb 2024, 16:31

Netvendor - Terrible Service , No Urgency to assist client

They have changed their Mobile app, and remove the Zapper and Ozow option to purchase electricity. Only Debit order, Credit Card or EFT can be used. My Debit order nor Credit Card option is working so now buying via EFT. Purchased on Sunday, and still waiting for my token. In contact with them the whole of today but there is just no urgency from their side to assist. Sitting without electricity, so therefore had to buy more via my bank, just to have electricity to work and for my child to do her home school. After constantly following up, I am now told there's a problem with my bank. How can there be an issue with MY BANK, if I've done the EFT, send through the POP and screenshot whereby the bank confirmed and given a Reference number for the EFT. This is inconvenient , and we were also not notified that there will be changes on the Mobile App.

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Replies (2)
Netvendor
Netvendor's reply20 Feb 2024, 09:27
Official
Good day Juanita. We apologize for any inconvenience caused. You are registered with an agent called PSC Africa that uses the netVendor system. We will have sent your details onto them and they will be in contact with you to resolve the issue. Kind regards netVendor Marketing Team
's update20 Feb 2024, 09:31
Reviewer Update
Actually it was Netvendor that took their time to issue a Token and not PSC Africa. PSC Africa was sending reminders and follow up emails to Netvendor without responding. I also called Thando who was then unavailable and never returned my call or took the urgency of replying to my emails. It remain bad service from Netvendor.