Netvendor needs to go down.

I’m at a loss for where to start. This company clearly disregards its customers, and the fact that it remains in business is perplexing. Why does Balwin continue to use them when every person who uses NetVendor reports negative experiences? Electricity rates with this company have always been high, but recently they’ve become especially exorbitant. I live alone in a bachelor apartment without a heater or washing machine, and I didn’t even use my electric blanket this winter! Yet, I receive emails about service fees every time I make an inquiry. I’m not ********; I understand what service fees are and how much they cost. Last week, I spent over R1500 on electricity, and this week, I’ve already had to top up with R200 despite spending so much last week! My mom went to the head office in Durban and they gave her the same bull**** story about service fees. Claiming that they would get the technical team to get a 3 months statement and THEN do an investigation. Also, their app is a joke, I can never seem to download a statement. They refuse to take accountability for their actions and are still insinuating that it is me who is using that much electricity and that is why I pay so much. Which is a load of bull****. It’s disappointing that Balwin still uses them despite being fully aware of the situation. I’ve started a petition on Change.org to address this issue and urge you to sign it. We need to come together as a community to drive change. Contact Carte Blanche and other news outlets to raise awareness. If we unite, we can make a difference.

https://chng.it/K8H857ydVZ