Netvendor Ineffective meters and tokens.

I have had 4 years of dealing with This so called "service provider" and their App. The Meter reading system is not all accurate, and when I have sent queries regarding why these readings are incorrect there seems to be no answer they can provide. It takes a minimum of 3 days for a query ticket to be answered. They reply without any resolution and close the ticket. Consumers have no choice but to just pay up for incorrect information on the meter readings. Each token you purchase should supposedly download immediately to the meter. That is the service the app is meant to provide. I now have to contact them to manually download the token manually. This company does not care about the shocking service they are/are NOT providing as this is an on going issue with this company. The meter reading and charging system for both water and electricity is shocking,unreliable ineffective and inaccurate in every way and if you are unfortunate enough to be a tenant in a complex that is put forward as an ECO complex due to Netvendor then you are left just having to pay up what ever your balance says if you want water and electricity, even though your meter readings are not correct!