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Tariq S
1 reviews | Active since Mar 2022
07 Mar 2022, 15:27
NETVENDOR BAD SERVICE
I have purchased electricity worth R1500 from checkers and the token is not working at all. it has now been 8 days since i am waiting for netvendor to sort me out. Very bad service. feedback time frame from Netvendor's IT Department is childs play.
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Replies (5)0
Replies (5)
Netvendor's replyOfficial
07 Mar 2022, 15:30Good afternoon Tariq, We sincerely apologize for the inconvenience caused. Please may you send an email to *** with your meter number that we can assist to get the issue resolved immediately. We value in giving our customers the best service possible. Regards The netVendor Team
Netvendor's reply07 Mar 2022, 15:30
Official
Good afternoon Tariq, We sincerely apologize for the inconvenience caused. Please may you send an email to *** with your meter number that we can assist to get the issue resolved immediately. We value in giving our customers the best service possible. Regards The netVendor Team
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Tariq S's updateReviewer Update
07 Mar 2022, 15:32***
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Tariq S's update07 Mar 2022, 15:32
Reviewer Update
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Tariq S's updateReviewer Update
07 Mar 2022, 15:45 i have done that twice already.
the help desk administrators keep on telling me they waiting for feed back from the IT department
the help desk administrators keep on telling me they waiting for feed back from the IT department
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Tariq S's update07 Mar 2022, 15:45
Reviewer Update
i have done that twice already.
the help desk administrators keep on telling me they waiting for feed back from the IT department
the help desk administrators keep on telling me they waiting for feed back from the IT department
Netvendor's replyOfficial
07 Mar 2022, 16:20Thank you for your reply. There seems to be a delay from the third party from which the token was purchased from which the IT department is following up on. The help desk will be in contact with you as soon as we have feedback. We have made this an urgent priority.
Netvendor's reply07 Mar 2022, 16:20
Official
Thank you for your reply. There seems to be a delay from the third party from which the token was purchased from which the IT department is following up on. The help desk will be in contact with you as soon as we have feedback. We have made this an urgent priority.
Netvendor's replyOfficial
09 Mar 2022, 08:55Good morning, we believe the situation has been handed over to the third party where the token was purchased from. They have confirmed that the issue is being dealt with. Please let us know if you need anything additional assistance. Kind regards The netVendor Team
Netvendor's reply09 Mar 2022, 08:55
Official
Good morning, we believe the situation has been handed over to the third party where the token was purchased from. They have confirmed that the issue is being dealt with. Please let us know if you need anything additional assistance. Kind regards The netVendor Team