money paid no units received
My son bought electricity from his banking app on the 27th January 2024, today he has not received the units. calling into the call center is a joke, you are number 3 and you supposed to wait 3 mins, 25 mins later you still waiting and are still no 3. Call back works. And although he purchased the electricity through his banking app, they ask for the proof that the electricity was purchased showing the meter number, I emailed that through, no response to the mail, called again, no they can't help because the proof was not in PDF. Son still hasn't received his units.
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Replies (3)
Netvendor's replyOfficial
02 Feb 2024, 09:13Good day Debbie, We will get in touch with you via email to assist to have the issue resolved. We apologize for the inconvenience caused. Kind Regards The netVendor Team
Netvendor's reply02 Feb 2024, 09:13
Official
Good day Debbie, We will get in touch with you via email to assist to have the issue resolved. We apologize for the inconvenience caused. Kind Regards The netVendor Team
's updateReviewer Update
02 Feb 2024, 15:02As of 15:00 issue still not resolve.
Received mails from marketing, telling me payment can't be found and that he should not purchase electricity from his Capitec app. My son needs to go to the bank and get it reversed.
Today 14:02 token received for R 150 paid made on the 27th January, no units allocated.
Have emailed and tried calling, left a call back.
Received mails from marketing, telling me payment can't be found and that he should not purchase electricity from his Capitec app. My son needs to go to the bank and get it reversed.
Today 14:02 token received for R 150 paid made on the 27th January, no units allocated.
Have emailed and tried calling, left a call back.
's update02 Feb 2024, 15:02
Reviewer Update
As of 15:00 issue still not resolve.
Received mails from marketing, telling me payment can't be found and that he should not purchase electricity from his Capitec app. My son needs to go to the bank and get it reversed.
Today 14:02 token received for R 150 paid made on the 27th January, no units allocated.
Have emailed and tried calling, left a call back.
Received mails from marketing, telling me payment can't be found and that he should not purchase electricity from his Capitec app. My son needs to go to the bank and get it reversed.
Today 14:02 token received for R 150 paid made on the 27th January, no units allocated.
Have emailed and tried calling, left a call back.
Netvendor's replyOfficial
05 Feb 2024, 10:18Good morning Debbie. Our team has responded to your email. Many Thanks The netVendor Team
Netvendor's reply05 Feb 2024, 10:18
Official
Good morning Debbie. Our team has responded to your email. Many Thanks The netVendor Team