EP
Elijah P
1 reviews | Active since Feb 2025
24 Feb 2025, 21:53
Mismanagement
I live on an estate that's in the northcoast we use netvendor the worst ever thisbafternoon I'm currently without electricity why apparently software update...but the online support insist that we have a keypad which we don't and theor charges are totally rediculous
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Netvendor's replyOfficial
25 Feb 2025, 13:36Good afternoon. Thank you for raising your concerns with us. We apologize that the incorrect explanation was given in regards to the situation. The issue was due to a hardware malfunction on the server hosting the software, impacting smart services. Our team ahs worked around the clock to resolve the issue which has now been resolved.
Please may we ask for more information in regards to the high charges as mentioned above that we may conduct an investigation to provide more information in regards to this.
Kind regards netVendor
Please may we ask for more information in regards to the high charges as mentioned above that we may conduct an investigation to provide more information in regards to this.
Kind regards netVendor
Netvendor's reply25 Feb 2025, 13:36
Official
Good afternoon. Thank you for raising your concerns with us. We apologize that the incorrect explanation was given in regards to the situation. The issue was due to a hardware malfunction on the server hosting the software, impacting smart services. Our team ahs worked around the clock to resolve the issue which has now been resolved.
Please may we ask for more information in regards to the high charges as mentioned above that we may conduct an investigation to provide more information in regards to this.
Kind regards netVendor
Please may we ask for more information in regards to the high charges as mentioned above that we may conduct an investigation to provide more information in regards to this.
Kind regards netVendor