NM
Naledi M
1 reviews | Active since Aug 2021
25 Jul 2024, 15:10
****MERS, ******!!!!
Had a faulty geyser which the insurance covered yet even though we had no water for 3 days Netvendor still chose to deduct units. Upon seeing this I report to support and no one has responded till today.
What makes me more sick is that I bought electricity after this and they deduct it because of another faulty geyser connected to ours.
We had no water for 3 days yet we charged more than 400 units for water.
The manager is not helping regarding this. The owners are as frustrated as this place is just a ****.
PLEASE DONT MOVE IN AT THE HUNTSMAN!
Helpful (0)
Replies (3)0
Replies (3)
Netvendor's replyOfficial
25 Jul 2024, 15:31Good day Naledi. I have sent your query on to our team to investigate. Please take note that the water meters at the Huntsman record readings for usage and is loaded on the account as per what has been recorded. netVendor is not involved with any maintenance type issues in regards to the geysers but we will find out what had happened for the estate manager and assist to provide your with an explanation. Our team will be in contact with you via email. Kind regards netVendor
Netvendor's reply25 Jul 2024, 15:31
Official
Good day Naledi. I have sent your query on to our team to investigate. Please take note that the water meters at the Huntsman record readings for usage and is loaded on the account as per what has been recorded. netVendor is not involved with any maintenance type issues in regards to the geysers but we will find out what had happened for the estate manager and assist to provide your with an explanation. Our team will be in contact with you via email. Kind regards netVendor
NM
Naledi M's updateReviewer Update
25 Jul 2024, 16:53Your team didn't contact me the first time I had a query, which today still no one has given me a resolution.
Concerning the above, your consultant didn't even respond she only said I had a positive R13.
So clearly I am whining concerning the unexplained 300 units???
Concerning the above, your consultant didn't even respond she only said I had a positive R13.
So clearly I am whining concerning the unexplained 300 units???
NM
Naledi M's update25 Jul 2024, 16:53
Reviewer Update
Your team didn't contact me the first time I had a query, which today still no one has given me a resolution.
Concerning the above, your consultant didn't even respond she only said I had a positive R13.
So clearly I am whining concerning the unexplained 300 units???
Concerning the above, your consultant didn't even respond she only said I had a positive R13.
So clearly I am whining concerning the unexplained 300 units???
Netvendor's replyOfficial
26 Jul 2024, 09:46Good day, please may you provide your meter number and we can follow up on the progress of the query that has been logged. Kind regards netVendor
Netvendor's reply26 Jul 2024, 09:46
Official
Good day, please may you provide your meter number and we can follow up on the progress of the query that has been logged. Kind regards netVendor