MB
MOHAMMED B
1 reviews | Active since Feb 2012
09 Mar 2022, 17:51
Incorrect water billing
The charges I have been receiving since moving into Stone Arch for water are ridiculous and can't be correct. I'm being told I have been using 12,000Ls monthly and this is ridiculous. What amazes me is the fact that you guys are adamant the usage is correct and not looking at the root cause of the problem. Paying R528 monthly for water for 2 adults and 2 kids household cant be right. In February, there was no water for about 4 days yet the billing was even higher for that month. This cant be correct
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Netvendor's replyOfficial
10 Mar 2022, 07:46Good morning Mohammed, We apologize for the inconvenience caused. We will be sending your concern to our agent in Gauteng who deals with all queries related to Stone arch and they will be in touch with you. Kind Regards The netVendor Team
Netvendor's reply10 Mar 2022, 07:46
Official
Good morning Mohammed, We apologize for the inconvenience caused. We will be sending your concern to our agent in Gauteng who deals with all queries related to Stone arch and they will be in touch with you. Kind Regards The netVendor Team
Netvendor's replyOfficial
15 Mar 2022, 07:58Good morning. We believe that the issue you were experiencing has been resolved. We would appreciate if you would consider changing the star rating based on the service that you have received. Have a wonderful day. Kind regards The netVendor Team
Netvendor's reply15 Mar 2022, 07:58
Official
Good morning. We believe that the issue you were experiencing has been resolved. We would appreciate if you would consider changing the star rating based on the service that you have received. Have a wonderful day. Kind regards The netVendor Team